❖ F KURTIS JAIPUR ❖
Refund & Cancellation Policy
❖ F Kurtis Store Policy
Refund, Exchange & Cancellation Policy
Please read this policy carefully prior to placing your order. By placing an order on F Kurtis, you acknowledge and agree to the terms detailed below.
✕ 1. Strict No Return & No Refund Policy
At F Kurtis, we do NOT accept returns or offer refunds under any standard circumstances. All sales are final.
- No returns or refunds for change of mind, personal preference, or styling decisions.
- No returns or exchanges for sizing issues. We provide detailed bust, waist, hip, and length measurements in our interactive Size Chart on every product page to help you select the ideal fit.
- No money refunds are issued once an order is dispatched and delivered.
✓ 2. Exchange Strictly for Defective / Damaged / Wrong Items (Within 7 Days)
We provide an exchange facility strictly and solely in the rare event that:
- The garment delivered has a manufacturing defect (e.g. major stitching fault, severe fabric flaw).
- The garment arrived damaged in transit.
- An incorrect product, color, or size was delivered from our side.
⏳ Strict 7-Day Window: Your exchange request must be submitted within 7 days (one week) from the confirmed date of delivery. Any claim raised after 7 days will be strictly rejected.
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Critical Condition
Mandatory 360-Degree Unboxing Video (No Pause, No Cuts)
To claim an exchange for a defective, damaged, or wrong item, you MUST provide a complete 360-degree unboxing video recorded right from the moment of opening the parcel.
Video Guidelines & Requirements:
1. Single Uncut Continuous Take
The video must be filmed from beginning to end with NO pauses, NO cuts, and NO video editing. Paused or spliced videos will be automatically rejected.
2. 360-Degree Full View
Rotate and show the sealed parcel from all 4 sides, top, and bottom before opening to prove the package is fully intact and untampered.
3. Clear Shipping Label
The camera must clearly capture the shipping label with the Order ID, Tracking Number (AWB), and recipient name readable.
4. Highlight the Defect
Open the parcel on camera, unfold the garment, and clearly zoom in on the defect or damage in the same continuous take.
⚠️ NOTICE: If you do not have an uncut 360-degree opening video, or if the video has cuts/pauses, we will be unable to accept the exchange claim under any circumstance.
How to File an Exchange Claim:
- Contact Us Promptly: Within 7 days of delivery, send a message on WhatsApp at +91 9001317228 or email fkurtis2014@gmail.com with your Order Number and the original 360-degree unboxing video.
- Video Verification: Our quality assurance team will inspect the video footage within 24–48 hours.
- Replacement Dispatch: Upon successful verification and receipt of the defective piece, a fresh replacement piece of the same item will be dispatched to your address free of charge. If the same design is out of stock, store credit or an alternative of equal value will be provided.
Order Cancellation Policy
You may request cancellation of your order only before it has been dispatched from our Jaipur fulfillment studio.
- To cancel before dispatch, immediately contact our support team on WhatsApp at +91 9001317228 with your Order ID.
- If the order has not yet been handed over to the courier partner, cancellation will be approved and a 100% refund will be credited back to your original payment method within 5–7 working days.
- Once an order is packed and handed over to the courier partner with an active tracking number, it cannot be cancelled.